Technical optimization
A constant challenge for local, regional or national utilities and operators of water and sanitation systems, is to improve technical performance to ensure that people have access to sufficient and high-quality drinking water.
WMI provides support to optimize the management of water system networks, from diagnosis to the implementation of an action plan aimed at preserving water resources and ensuring the sustainability of assets.
Our main objective is to reduce technical losses through various key actions: active detection and repair of visible and non-visible leaks, implementation of a Geographical Information System (GIS), hydraulic modelling, network zoning and pressure management.
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ENGINEERING |
SERVICES | WORKS |
| Network diagnosis | Network survey/pipes and cables detection | Implementation of a district metering areas design |
| Hydraulic modeling | GIS mapping and data entry | Construction of measurement chambers and hydraulic sectors |
| Network zoning (design) | Detection of non-visible leaks: acoustic methods (correlation, geophone) or tracer gas | Hydraulic equipment installation |
| IWA approach: water balances, monitoring of indicators (ili, lli, …), benchmark | Measurement campaigns/quantification | Installation and configuration of pressure control valves |
| Pressure modulation/optimization | Theoretical and field training | Repair of leaks of all types and sizes |
| Energy balance | Video inspection | Laying and replacement of pipelines |
| Optimization of pumping and storage | Tightness testing (air or water type test) | Rehabilitation of pumping stations |
| Definition of strategies and actions plans |
Commercial optimization
WMI helps you implement solutions for effective commercial management and responsive, exemplary customer service.
A key objective is to ensure that all water consumption is consistently and accurately measured and that customers are billed fairly.
To secure your revenue, we help you evaluate, upgrade and maintain your measuring tool as well as optimize the commercial management chain (consumer survey, pricing/ subscription, customer database, meter reading, analysis of consumption, billing and revenue recovery).
| ENGINEERING | SERVICES | WORKS |
| Customer database analysis | Survey of customers and illegal connections | Installation of meters (domestic, commercial and industrial) |
| Monitoring of consumption/Key performance indicators | Customer database updating and reclassification | Mobile remote meter reading (walk by/drive by) |
| Meter reading, billing and revenue management | GIS mapping and data entry | Installation of automatic meter reading systems and fixed networks (AMR/AMI) |
| Meter analysis and replacement planning | Installation of meter test benches | Installation and replacement of service connections |
| Customer satisfaction surveys and continuous improvement | Identification of measuring errors | |
| Definition of strategies and action plans | Establishment of consumption profiles | |
| Theoretical and field training | ||
| Installing and updating of customer information systems (CIS) | ||
| Selecting and installing of meter data collection (MDC)/ meter data management (MDM) systems |
Operational assistance
WMI is committed to improve and maintain the sustainable performance of water and sanitation systems through smart management of resources. We aim at providing our clients with better service and help them achieve optimized environmental and financial performance.
Working closely with water network operators, WMI establishes appropriate data retrieval, processing and analysis solutions. We implement solutions that are compatible with systems already in place, thereby enabling seamless communication and interoperability. In addition, decision-making processes are built in so as to ensure dynamic and effective operational management.
SMART NETWORKS : improved network performance through intelligent applications
The smart network approach combines constant monitoring and remote control of facilities (telemetry, SCADA), smart metering and asset management. The monitoring of production (via GSM/GPRS) and consumption values (via radio, fixed and mobile systems, AMR/AMI), as well as the real-time detection of leaks, make it possible to optimize physical and financial performance, reduce power consumption and provide better information to clients (leak and high/low consumption alerts, daily readings, etc.).
| ENGINEERING | SERVICES | WORKS |
| ASSET management | Cadastral/survey mapping | Installation of telemetry/SCADA systems |
| SIG (implementation) | GIS operation | Preventive and corrective maintenance |
| Design of computerised maintenance management system (CMMS) |
Management of technical interventions | |
| Design of supervisory control and data acquisition (SCADA) and telemetry |
Information systems training | |
| Management of information systems | Operation and maintenance | |
| Exploitation of data and decision-making tools | ||
| Alert in case of incident (abnormal flow, failure, fraud, overflow, flood…) |
Organizational strengthening
WMI is committed to the institutional development of the water sector, and supports public authorities and management entities in achieving their goals and missions to provide transparency and quality services while controlling rates.
To achieve this, WMI will assess the situation and formulate recommendations on methods/procedures for operations, financing, collaboration, control and regulations.
We define the strategic priorities needed to strengthen water and sanitation utilities across all their divisions. WMI‘s experts will provide you with assistance to develop strategic plans for both technical and commercial enhancement.
Using sustainable management methods, WMI will also develop and implement organisational change strategies to achieve technical, societal and financial excellence.
| ENGINEERING | SERVICES |
| Institutional assessment and audit | Opinion and customer satisfaction surveys |
| Tarif, financial and economic studies | Public awareness program |
| Preparation of regulatory and legal instruments | Capacity building and change management |
| Development of strategic plans for the water sector | Study trips |
| Institutional reform support | Institutional reform support assistance with tenders and procurement |
| Organizational audits | Technical and managerial advice |
| Development of an internal improvement plan |